Zero tolerance

Topic outline

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  Model documents for school websites	Guidance for school leaders	Guidance to share with staff	Other resources

  
  
  
  
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  Model documents for school websites

  These documents are to be localised by the school and are for use on the school’s website and sharing with the whole school community including parents and customers:

  • Zero Tolerance Statement File
  • Policy on Unacceptable Actions by Parents and Customers - Schools File
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  Guidance for school leaders

  These resources are to support you to prevent matters arising and support governors and senior leaders in the application of the Zero Tolerance Policy:

  • Preventative measures and reactive measures flowchart File
  • Record of Parent and Customer Contact File
  • Template Parent and Customer Contact Restriction Imposition Letters File
  • Template Parent or Customer Contact Restriction Warning Letters File
  • For Managers - How to Guide Managing Unacceptable Actions by Parents and Customers File
  • For Managers - Stalking/Harassment by Parent or Customers Guidance File
  • Zero Tolerance - Escalation Form URL
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  Guidance to share with staff

  The following guidance is for senior leaders to share with their staff to support them to understand the policy and be confident in raising issues:

  • Zero Tolerance - quick reference guide for school staff File
  • Zero Tolerance - Simple ways to Call It Out - Guidance for School Staff File
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  Other resources

  This section provides you with various resources to support you with the implementation of a Zero Tolerance policy and to demonstrate the your governing body’s expectations and commitment to its staff.

  This includes:

  • A policy and guidance map to support you to understand how the Zero Tolerance policy links with other staff and customer focused policies and initiatives including those available from Education People Services and Legal Services
  • Suggesting working that you may wish to use for your school’s telephone messaging system
  • A choice of three different posters that you can download for your visitor and reception areas to make clear that you do not tolerate abuse, bullying, harassment and discrimination
  • A choice of three different posters that you can download for your staff areas to make clear your commitment and expectations of staff

  • Pre-recorded Phone Message File
  • Zero Tolerance - policy and guidance map File
  • Schools poster - Visitor and reception areas 2026 - 1 File
  • Schools posters - Visitor and reception areas 2026 - 2 File
  • Schools posters - Visitor and reception areas 2026 - 3 File
  • Schools posters - Staff areas - Dignity at work - 2026 File
  • Schools posters - Staff areas - Joke - 2026 File
  • Schools posters - Staff areas - Speak out - 2026 File